HOTEL’S QUALITY POLICY

The Management and staff of FODELE BEACH and WATER PARK HOLIDAY RESORT, having as their main concern the provision of high quality services, developed and implemented a Quality Management System, in accordance with the requirements of the international standard ISO 9001:2015. The QMS covers all the activities of the hotel, namely the provision of Accommodation, Catering and Leisure Services.

To this end, the management of FODELE BEACH and WATER PARK HOLIDAY RESORT is committed to:

• the competence and expertise of its staff;
• its sound internal structure and function;
• the monitoring of its processes performance;
• the continuous training and evaluation of its staff;
• the systematic evaluation of its partners;
• the necessary investments aimed at its improvement;
• the regular updating on developments in its areas of activity;
• the continuous monitoring and analysis of the degree of satisfaction of its customers.

Critical processes for the implementation of the company's mission are:

• The approach of its customers with responsibility and consistency.
• The provision of services, on the basis of specific and commonly accepted terms of cooperation and with the utmost responsibility and reliability.
• The monitoring of compliance with the legal requirements and other requirements of interested parties.
• The assurance of a high level of satisfaction and benefit to its customers.

The hotel is committed to take the necessary steps to continuously improve the organization, the methods adopted and its results, setting specific and measurable objectives for its critical processes, against which it is self-evaluating and carrying out continuous development actions.